What are the general terms and conditions of sale (hereinafter referred to as " GTC " )? To protect and inform you before you book with us. They define the rights and responsibilities of each individual.
VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH is a French company owned by Groupe Pierre & Vacances Center Parcs. Maeva.com is a brand of the company VACANSOLEIL/LA FRANCE From the North to the South, that's why these GTCs mention
VACANSOLEIL/ FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud), an entity with which you reserve your stay. The use of the sites and the purchase of package travel or accommodation services offered by
VACANSOLEIL/ FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud) implies the full adherence of the customer to these terms and conditions of sale and their acceptance in their entirety.
Our general terms and conditions of sale are in accordance with the provisions of article R.211-12 of the Tourism Code. In order to comply with the legal provisions, we reproduce the articles. R.211-3 to R.211-11 of the Code.
(marks maeva.com - Any offer or sale of the services referred to in Article L. 211-1 shall give rise to the submission of appropriate documents which comply with the rules laid down in this Section.
Art. R.211-3-1 - The exchange of pre-contractual information or the provision of contractual conditions shall be carried out in writing. They can be done electronically. The name or business name and address of the organiser or retailer and the indication of its registration in the register provided for in Article L. 141-3 or, where applicable, the name, address and indication of the registration of the federation or union referred to in the second paragraph of Article R. 211-2 shall be mentioned.
Art. R.211-4 - Prior to the conclusion of the contract, the organiser or retailer must provide the traveller with the following information:
1) The main features of travel services:
(a) The destination or destinations, itinerary and periods of stay, with dates and, where accommodation is included, the number of nights included;
(b) Means, characteristics and categories of transport, places, dates and times of departure and return, duration and place of stopovers and connections. Where the exact time is not yet fixed, the organiser or retailer shall inform the traveller of the approximate time of departure and return;
(c) The situation, the main characteristics and, where applicable, the tourist category of accommodation under the rules of the country of destination;
(d) Meals provided;
(e) Visits, excursions or other services included in the total agreed price for the contract;
(f) Where this does not appear in the context, if any travel services will be provided to the traveller as a member of a group and, if possible, the approximate size of the group;
(g) Where the benefit of other tourist services provided to the traveller is based on effective verbal communication, the language in which such services will be provided;
(h) Information on whether the trip or holiday is generally suitable for persons with reduced mobility and, at the request of the traveller, precise information on the suitability of the trip or holiday for the needs of the traveller;
2) The name and geographical address of the organiser and retailer, and their telephone and, where applicable, electronic contact details;
3) The total price including taxes and, where applicable, any additional charges, charges or other costs, or, where these cannot be reasonably calculated before the conclusion of the contract, an indication of the type of additional costs that the traveller may still have to bear;
(4) The terms of payment, including the amount or percentage of the price to be paid as a deposit and the schedule for the payment of the balance, or the financial guarantees to be paid or provided by the traveller;
(5) The minimum number of persons required to complete the journey or stay and the deadline referred to in Article L. 211-14 III before the start of the journey or stay for a possible resolution of the contract in case that number is not reached;
(6) General information on the conditions applicable to passports and visas, including the approximate duration of visas, as well as information on the health formalities of the country of destination;
(7) A statement that the traveller may terminate the contract at any time before the start of the trip or stay, with the payment of appropriate resolution costs or, where appropriate, standard resolution costs claimed by the organiser or retailer, in accordance with Article L. 211-14 I;
(8) Information on compulsory or optional insurance covering the cost of the traveller's termination of the contract or the cost of assistance, covering repatriation in the event of accident, illness or death.
With regard to the packages defined in Article L. 211-2, A 2 e, the organiser or retailer and the trader to whom the data are transmitted shall ensure that each of them provides, before the traveller is bound by a contract, the information listed in this Article to the extent that it is relevant to the travel services they offer. The form by which the information listed in this Article is made known to the traveller shall be fixed by joint decree of the Minister responsible for Tourism and the Minister responsible for Economy and Finance. This order specifies the minimum information to be made known to the passenger when the contract is concluded by telephone.
Art. R.211-5 The information referred to in 1, 3, 4, 5 and 7 of Article R. 211-4 communicated to the traveller is part of the contract and may be modified only under the conditions laid down in Article L. 211-9.
Art. R.211-6 In addition to the information specified in Article R. 211-4, the contract shall contain the following information:
1) The specific requirements of the traveller accepted by the organiser or retailer;
2) A statement that the organiser and the retailer are responsible for the proper performance of all travel services included in the contract in accordance with Article L. 211-16 and that they are required to provide assistance to the traveller if he or she is in difficulty, in accordance with Article L. 211-17-1;
3) The name of the insolvency protection entity and its contact details, including its geographical address;
(4) The name, address, telephone number, e-mail address and, where applicable, fax number of the local representative of the organiser or retailer, a contact point or other service through which the traveller can contact the organiser or retailer promptly and communicate with him effectively, ask for assistance if the traveller is in difficulty or complain about any non-compliance found during the journey or stay;
(5) A statement that the traveller is required to report any non-compliance that he or she finds during the performance of the journey or stay in accordance with Article L. 211-16;
(6) When minors, unaccompanied by a parent or other authorized person, travel on the basis of a contract including accommodation, information allowing direct contact with the minor or the person responsible for the minor at the minor's place of residence;
(7) Information on available internal complaint procedures and alternative dispute resolution mechanisms and, where appropriate, the entity responsible for the trader and the online dispute resolution platform provided for in Regulation (EU) No 524/2013 of the European Parliament and of the Council;
(8) Information on the right of the traveller to assign the contract to another traveller in accordance with Article L. 211-11. With regard to the packages defined in Article L. 211-2, 2nd of A of A, the trader to whom the data are transmitted shall inform the organiser or retailer of the conclusion of the contract giving rise to the creation of a package. The professional shall provide him with the information necessary to enable him to fulfil his obligations as organiser. As soon as the organiser or retailer is informed of the creation of a package, he shall provide the traveller, on a durable medium, with the information mentioned in 1 to 8.
Art. R.211-7 - The traveller may assign his contract to an assignee who fulfils the same conditions as he does for the journey or stay, as long as this contract has not produced any effect. Unless the assignor is more favourable, the assignor is required to inform the organiser or the retailer of his decision by any means enabling him to obtain an acknowledgement of receipt not later than seven days before the start of the journey. In no case shall such transfer be subject to prior authorisation by the organiser or retailer.
Art. R.211-8 Where the contract contains an express possibility of revision of the price, within the limits laid down in Article L. 211-12, it shall mention the precise methods of calculating, both upwards and downwards, price changes, in particular the amount of the transport costs and related taxes, the currency or currencies which may affect the price of the journey or stay, the share of the price to which the change applies, and the price of the currency or currencies chosen as the reference when setting the price set out in the contract. In the event of a decrease in the price, the organiser or retailer is entitled to deduct his actual administrative expenses from the reimbursement due to the traveller. At the request of the traveller, the organiser or retailer shall provide proof of these administrative expenses.
Art. R.211-9 Where, prior to the departure of the traveller, the organiser or retailer is obliged to make an amendment to one of the essential elements of the contract, if he cannot satisfy the particular requirements referred to in Article R. 211-6, or in case of a price increase exceeding 8%, he shall inform the traveller as soon as possible, in a clear, understandable and apparent manner, on a durable medium:
1) Proposed changes and, where appropriate, their impact on the price of the trip or stay;
2) The reasonable period within which the traveller must inform the organiser or retailer of the decision he or she makes;
3) The consequences of the passenger's failure to respond within the time limit set;
(4) If applicable, the other proposed service and its price.
Where changes in the contract or alternative service result in a decrease in the quality of the journey or stay or its cost, the traveller shall be entitled to an appropriate price reduction. If the contract is terminated and the traveller does not accept any other service, the organiser or retailer shall reimburse all payments made by or on behalf of the traveller as soon as possible and in any event not later than 14 days after the termination of the contract, without prejudice to compensation pursuant to Article L. 211-17.
Art. R.211-10 The organizer or retailer shall make the refunds required under L. 211-14 II and III or, under L. 211-14 I, reimburse all payments made by or on behalf of the traveller less the appropriate resolution fee. Such refunds for the benefit of the traveller shall be made as soon as possible and in any event not later than 14 days after the termination of the contract. In the case provided for in Article L. 211-14, the additional compensation which the traveller is likely to receive shall be at least equal to the penalty which he would have borne if the cancellation had taken place on that date.
Art. R.211-11 The assistance due by the organizer or retailer under section L. 211-17-1 shall include:
1) providing useful information on health services, local authorities and consular assistance;
2) To help the traveller make long distance communications and find other travel benefits. The organiser or retailer is entitled to charge a reasonable price for this assistance if this difficulty is intentionally caused by the traveller or his negligence. In no case shall the price charged exceed the actual costs incurred by the organiser or retailer.
Conditions for cancellation of contract nature;
SPECIAL SALE CONDITIONS
The Special Conditions of Sale specify the Terms of Sale by clearly explaining the contractual information: rates, cancellation conditions.
ARTICLE 1 - RESERVATION / PAYMENT
1.1. Registration and booking conditions
Any reservation implies, in addition to the acceptance of these Terms and Conditions of Sale, a payment including:
The service fee for any reservation with VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespannedunordausud / vacansoleil), varies according to the amount of your stay for a reservation made directly online or by telephone by credit card. These costs contribute to the operation of our platform and allow us to offer services such as a dedicated telephone service available 6 days a week.
Service charges are increased by:
- EUR 18 (18) for any payment by mail (bank cheques, ANCV holiday vouchers, gift vouchers)
More than 30 days before departure we will ask you to make a deposit corresponding to:
- 30% of the total price of your rental and any additional services integrated or not including catering, children's clubs, sports courses, etc.,
100% of the total price of any transport services (flights, transfer, car rental, rail transport), service charges and insurance premiums if you wish to take them. If you leave within 30 days of your reservation we will ask you 100% of the price of the stay (except in the case of payment in 4x, see below).
Any reservation implies the communication of a valid email address. Otherwise, we will not be able to process your request.
The estimate does not constitute a reservation, or an option on a given date or price. Only the regulations allow for the reservation of accommodation.
1.2. Payment of balance
Whatever method of payment you choose you have at the time of registration the possibility to pay either (i) the full cost of the stay, including options, or (ii) only, initially, a deposit of 30% of the total amount of the stay plus the service fee and any cancellation guarantee, provided that the full price of your rental and any additional benefits are payable (except in case of payment in several times):
- not later than thirty (30) days before the start of your stay for a reservation,
or immediately upon subscription for any last minute reservation taking place less than thirty (30) days before the start of the stay, as part of specific offers.
The full payment of the price as well as the transmission of information necessary for the execution of the reservation condition the sending by email by VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH(marks maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) of the travel document (including your rental contract or voucher, site description) Your commitment becomes final from the 30th day before your stay. The commitment of VACANSOLEIL/ FRANCE DU NORTH AU SOUTH(marks maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud) becomes final after sending a booking confirmation. If you have not paid the balance within the specified time limits and have not used your credit ability, VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH(marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) reserves the possibility of cancelling the sale from the 30th day before your stay according to your reservation, without it being necessary only VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH(marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) does not carry out any revival with the customer, and accordingly apply the conditions of cancellation provided for this purpose and defined below.
1.3. Methods of payment
Where the contract contains an express possibility of revision of the price, within the limits laid down in Article L. 211-12, it shall specify the precise methods of calculating, both upwards and downwards, price changes, in particular the amount of the transport costs and related taxes, the currency or currencies which may have an impact on the price of the journey or stay, the share of the price to which the change applies, the price of the currency or currencies chosen as a reference when determining the price set out in the contract.
Article R. 211-9
For any reservation at the call centre:
Until the 30th day before your stay, you can pay your stay by credit card*, cheque**, transfer***, vouchers or gift vouchers**** - less than thirty (30) days before your stay, you must pay 100% of the amount of your stay only by credit card* or by vouchers or gift vouchers**** under the conditions below. Bank checks are not accepted.
For reservations via the Internet:
- bank card*, Paypal,
Attention:
Payment by credit cards (*) to your personal account on our website https://www.maeva.com/en-fr/moncompte.php
Payments should be sent to the following address: VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH(marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud), 11 rue de Cambrai, L'Artois, Espace Pont de Flanders, 75019 Paris.
Credit cards accepted: Visa, Eurocard / Mastercard, American Express, Carte Bleue
Payment in 4X by credit card with our partner FLOA Bank.
Our financial partner FLOA BANK, Société Anonyme with a capital of €46,842,400, registered in the Bordeaux Commercial and Corporate Register under the number 434 130,423, whose registered office is Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300) subject to the supervision of the Authority de Control Prudential et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and registered at the ORIAS under the number n° 07 028 160 (www.orias.fr) offers payment solutions reserved for individuals (major natural persons) residing in Metropolitan France, holders of a Visa or MasterCard bank card with a valid date corresponding to the duration of the refund, which allow you to pay for your purchases of goods and/or services in 4 maturities by bank card. After completing your order, you must choose to pay for it using the "FLOA 4X" payment solution; You will then be redirected to the FLOA BANK payment page on which you can proceed with your payment. FLOA BANK reserves the right to accept or refuse your application for funding; you have a withdrawal period of 14 calendar days to waive it. To learn more, click here
We draw your attention to the fact that if you request to pay your order for goods and/or services through these payment solutions, your personal data will be transmitted to FLOA BANK for consideration of your request for financing, management of your credit agreement and, where applicable, collection. For more information, click here
Cheques accepted: bank, holiday, gifts
For any payment by a means other than the credit card, a management fee of a minimum amount of vingh (20) euros and up to 10% of the total price of the reservation shall be applied.
VACANSOLEIL/ FRANCE DU NORTH AU SOUTH marques maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud) accepts payments by holiday cheques. Holiday vouchers are not accepted for the payment of the entire stay, and are only accepted up to a maximum of 70% of the total amount of the stay. The holiday cheques must be sent by registered mail with acknowledgement of receipt and must include the heel. VACANSOLEIL/ FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) accepts no responsibility for sending holiday vouchers by simple mail.
Holiday vouchers are processed upon receipt. If you have advanced the amount of your stay by cheque, credit card or bank transfer and ultimately wish to pay it by means of holiday vouchers, you can send us your holiday vouchers and you will be refunded the corresponding consideration within two (2) months of receipt.
(***) Contact details bank transfer : code IBAN : FR76 1820 6000 4360 2460 0336 043/ code BIC : AGRIFRPP882..
(****) Certified partner vouchers / gift vouchers (subject to conditions to be validated with the seller) - warranty: Any reservation by vouchers or gift vouchers less than 30 days prior to your stay must be guaranteed by a bank card number valid on the date of the start of your stay and a minimum payment of 30% of the total amount of your rental. Only the balance of the reservation can be paid by vouchers / gift vouchers which must be sent by post (the postmark being valid) within 5 days of your reservation. We inform you that we do not reimburse the overpayment for payment by registered partner vouchers or gift certificates. In case of cancellation of a stay paid by this means, we reserve the possibility to apply a management fee of up to 10% of the total amount of the reservation with a minimum of 10€. These fees are the processing fees we have with gift cheque providers.
Our invoices must be paid no later than 30 days before the date of departure or in accordance with the terms of your particular contract. In case of late payment, the Maeva.com Group / Vacansoleil/La France from North to South will be able to suspend any current service or reservation, without prejudice to any other route of action. Any amount not paid at the end of the invoice will result in the application of penalties, an amount equal to one and a half times the rate of legal interest outstanding on the day of the prior notice. Penalties will be payable upon request from Maeva.com Group / Vacansoleil/France from North to South. Under no circumstances may payments be suspended or compensated without the prior written agreement of the Maeva.com Group / Vacansoleil/North-South France. When after departure, the stay is changed on essential elements, the customer may request reimbursement of unexecuted and unreplaced services. The client cannot change the course of his stay. In the event that the stay is cancelled for reasons of force majeure or for reasons relating to the safety of the traveller, the customer shall not be entitled to any compensation.
For any cash payment made directly on site, within the limits of the legal ceilings in force on the date of such payment, we reserve the possibility of applying service charges of five (5) euros.
Payment with a grant: In the context of a payment made in whole or in part by means of a grant granted by your works council, the grant will under no circumstances be the subject of any reimbursement, in particular in the event of cancellation of a stay.
Late payment: In case of non-compliance with the above payment deadlines, interest on late payment may be applied by VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespannedunordausud). Interest on late payment will be due on the day following the invoice due date at the rate of three times the legal interest rate in effect on the invoice due date, applied to the total amount of VAT remaining due on the invoice.
Payment periods: Payment periods can be granted free of charge or with a fee with our partner bank, under certain conditions, more information on www.maeva.com.
1.4. Your travel document
Subject to the payment of the balance of your stay, you will receive your travel document within 24 hours of the total settlement of your stay prior to the start of your stay, either by e-mail to a link dedicated to your personal account or your Travel Documents which contains all the practical information to help you organize and the rental agreement or voucher of your accommodation and its reserved services.
Article 2 – PRICES
2.1. Prices
Prices of benefits shall be determined on the basis of the economic data in force on the date of their fixation. A change in the applicable taxes may lead us to change the price of these benefits. They are flexible and vary according to different customizable criteria such as booking date, start date, length of stay, type of accommodation, addition of ancillary services.
2.2. Accommodation
Our prices are inclusive of all taxes and include sub-rent of the accommodation, including charges (water, electricity, heating), with the exception of residence tax, ancillary services and optional insurance premiums, and service charges, payable upon reservation when they are due. We remind you that a dwelling is provided for a specified number of occupants to rent and cannot under any circumstances be inhabited by a higher number of persons. It is recalled that a young child is considered a full occupant. Not all of our balconies, loggias, terraces and garden ground are equipped with seats and tables.
Attention: In case of non-compliance with the maximum capacity of the accommodation, the supplier will be entitled to categorically refuse access to the accommodation and no refund will be possible.
2.3. Optional benefits
Our accommodation rates do not include additional optional services offered in catalogue, on our website or on site.
In the event of a related travel benefit, we inform you that:
1. the rights applicable to tourist packages do not apply;
(2) the provider shall be responsible for the proper contractual performance of the service;
3) you are protected in the event of insolvency.
2.4 Reduction
The discounts mentioned on our sales media are applicable only on the accommodation part; are therefore excluded all other benefits (restaurant, sports and leisure ...). Such tenders shall be subject to special conditions communicated with the tender.
ARTICLE 3 - DAY TAX
The residence tax, collected on behalf of the municipalities, is not included in our rates. The amount is determined per person per day and varies according to the destination. It is to be paid either on site or when booking.
ARTICLE 4 - CUSTOMER'S AMENDMENT / ANNOUNCEMENT
4.1. Modification of stay
We will endeavour to accept as much as possible your requests for modification, date or place of stay or for typology or optional services within the limits of availability. You can change a stay (within the limits of available places) or transfer it for a fee. You must inform us of your request for modification in VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) by email at the following address: modification@dunordausud.fr or directly in your personal account, section < change his stay >. We draw your attention to the fact that this type of modification is a generator for VACANSOLEIL/LA FRANCE DE NORD AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud) of variable costs depending on the date on which you make your request and depending on the type of modification. The cost can range from a minimum of 40 to 100% of your stay.
4.2. Undo folder
ANNULATION OF THE CUSTOMER'S FACT
In case of cancellation, simply send us your request from the contact form of your travel account, menu Whatever the date the cancellation takes place, the service fees remain purchased from Groupe maeva.com / Vacansoleil/La France from North to South and are not refunded. Cancellation by the client has the following financial consequences:
The total amount of insurance is payable upon reservation and non-refundable.
Any stay started is considered to be completely consumed by you and will not give rise to any refund or have. In case you do not attend his place of stay, VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud) will retain the entire amount of your stay, including the options.
We draw your attention to the fact that activities related to the organization and sale of travel or stays on a specified date or period are not subject to the 14 days withdrawal period applicable to distance selling.
Cancellation of your fact has the following financial consequences:
4.2.1 For any reservation before 17/05/2022 :
The following cancellation conditions apply:
Cancellation more than 60 days before departure: cancellation fees of 50 euros will be withheld;
Cancellation between 60 days and 46 days before departure: 30% of the total amount of the stay will be due and payable immediately;
Cancellation between 45 days and 30 days before departure: 50% of the total amount of the stay will be due and payable immediately;
Cancellation between 29 days and 15 days before departure: 75% of the total amount of the stay will be due and payable immediately;
Cancellation less than 15 days before departure: the total price of the stay, including options, will remain due to VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud);
Except on a selection of products that were stamped "Free cancellation up to 45 days"
Cancellation before 45 days before departure: The amount of the refund will be the amount already paid. Amounts paid as part of the settlement of the stay will be refunded less service costs & insurances subscribed. Offer not retroactive.
Cancellation between 45 days and 30 days before departure: 50% of the total amount of the stay will be due and payable immediately;
Cancellation between 29 days and 15 days before departure: 75% of the total amount of the stay will be due and payable immediately;
Cancellation less than 15 days before departure: the total price of the stay, including options, will remain due to VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud);
4.2.2. For reservations after 17/05/2022 :
Product selection stamped "Free cancellation up to 30, 45 or 60 days"
Flexible offers cancelable up to 30, 45 or 60 days before arrival
Cancellation before the 30th day, 45th day or 60th day before departure according to the indication given on the accommodation: the amount of the refund will correspond to the amount already paid. Amounts paid as part of the settlement of the stay will be reimbursed less service costs and insurances. Offer not retroactive.
Cancellation between:
The 29th day and your arrival date (in the case of a product that can be cancelled for free up to 30 days before your arrival)
The 44th day and your arrival date (in the case of a product that can be cancelled for free up to 45 days before your arrival)
On the 59th day and your arrival date (in the case of a product that can be cancelled for free up to 60 days before your arrival:
100% of the total amount of the stay will be due and payable immediately;
4.3 Non-cancellable/non-refundable stay
Some of our offers are stamped "Not cancelable, non-refundable". For these stays or benefits, the following conditions replace the conditions for cancellation and modification provided for in Articles 4.1 Modification of stay and 4.2 Cancellation of stay.
Taking into account the preferential tariff agreed, the subscription to the Offer/Benefits and/or the Reserved Stays are neither exchangeable, refundable nor changeable. No request for modification or cancellation will be taken into account. Whatever the date the reservation is cancelled, we have an allowance equal to 100% of the total amount of the file. The non-consumption of optional services, if any, reserved and invoiced, will not give rise to any reimbursement.
No presentation at the place of stay: If you do not present yourself at the place of your stay on the scheduled day of arrival, without having previously informed the residence or the Customer Relations Service we will receive an allowance equal to 100% of the total amount of the stay. In addition, we will not be able to guarantee the availability of your accommodation and increase the execution of your stay according to the conditions agreed upon during your booking.
4.4. Cancellation and modification of option
In the event of the cancellation of a rental service for ski equipment, ski lifts or any other options ordered, the cancellation must be notified to us by telephone and email no later than 15 days before the start of the stay in order to qualify for the reimbursement of these services. In other words, no cancellation of option is possible within 15 days of the start date of the stay;
If you do not withdraw a benefit or refund before the due date, you will not be entitled to any refund; In case of modification of options (ski equipment, packages or other) a fee of 15 euros will be applied; In case of cancellation of options (including ski equipment, packages or other) the above fee schedule will be applied.
4.5. Cancellation of a Flexi+ stay
If you have selected a Flexi+ offer, you can cancel until 5pm the day before your departure. You will be reimbursed by maeva.com for 100% of the sums committed (excluding insurance, including service fees & options available at time of order):
within 48 working hours 80% of the amount of accommodation & service fee of the sums committed will be on the initial method of payment.
we will credit your holiday card of 20% of the sums committed (to be used before 30/09/2025). The refund does not concern additional options (options and insurances).
The Flexi+ offer is bookable on all accommodations on the site at the time of booking and cannot be added as a post-booking alternative to the assurances we offer on our site.
No justification will be requested.
4.6 - No presentation at the place of stay
If you do not show up at the place of your stay, we will deduct the initial service fees paid, if any, and the amount of the insurance premiums, if any, that may be subscribed, plus the following:
4.6.1 - Stay in Residence and Hotel
100% of the total amount of stay (accommodation and benefits).
4.6.2 - Optional benefits
The non-consumption at the place of your stay of optional services reserved and invoiced will not give rise to any refund.
We advise you to purchase one of the insurance forms contracted from our insurer (see Article 18 - Insurance). The insurance premium must be paid in full upon reservation and is never refunded.
ARTICLE 5 - AMENDMENT OR ANNOUNCEMENT OF THE FACTS OF VACANSOLEIL/ FRANCE FROM THE NORTH TO THE SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud)
VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) addresses a booking confirmation email if you have booked online.
If circumstances require and only in the event of events of force majeure or the act of a third party, independent of his will, VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud), could be under an obligation to partially or totally modify his programmes (total or partial closure of a residence, of common equipment of type swimming pool, restaurant).
In this case, VACANSOLEIL/ FRANCE DU NORTH AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud) will inform you of the change made on the stay, which may accept or refuse to retain the modified stay. In case of non-acceptance of your modified stay, VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) will refund you all the sums paid.
You will need to make your decision known as soon as possible.
The products offered are available in small quantities and are managed in real time. We draw the customer's attention to the fact that the product presented at a certain price may become unavailable if several users connected at the same time on the Internet are interested in the same product. The first user to make a reservation will be given priority. If a reservation cannot be honoured by VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) due to non-availability of the product, the customer will be informed by VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) by e-mail, and any amount paid by the customer to make the reservation will be immediately returned to him.
ARTICLE 6 - ARRIVE AND DEPARTURE
The credit card used at the reservation as well as valid IDs must be presented on arrival. Failing this, you may be denied access to your accommodation by VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespannedunordausud). VACANSOLEIL/ FRANCE DU NORD AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud) draws your attention to the fact that, in the absence of a full payment of prices despite the recovery, we will not be able to hand over the keys if you present yourself at the place of your stay. For all types of stay, the time of delivery and return of keys is indicated in the travel documents. In the case of a return of keys beyond the time indicated in the travel documents, on the day of your departure (saturday in most cases), a supplementary overnight stay will be charged. You may be asked to fill out a police record when you arrive, in accordance with the regulations in force in certain countries.
ARTICLE 7 - DEGUARANTEE POT
A security deposit, the amount of which may vary, can be requested upon arrival. The amount is specified in each product sheet.
Label Maeva Personal: a security deposit the amount of which will be determined according to the type of accommodation can be requested in the form of a payment authorization on your credit card. This authorization will be valid up to eight (8) days from the date of the end of your stay.
The security deposit will be refunded to you deducted in particular from the compensations deducted for any damage caused (i.e. any damage and/or disturbance of any kind in both the private and the common parts of the building), unpaid benefits including those optionally consumed on site (telephone, parking, etc.) and loss of the keys of the accommodation delivered upon arrival. Information available directly from each Residence or on the website
ARTICLE 8 – MINORS
We draw your attention to the fact that our accommodation does not depend on a Holiday and Leisure Centre within the meaning of Decree No. 2002-883 of 3 May 2002, and is not suitable for providing group or individual stays outside the home of minors under 18 years of age, without their legal directors. VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) reserves the right to refuse access to the accommodation, which would have been reserved in disregard of this requirement for the benefit of minors under the age of 18 who are not accompanied by their legal administrators attending the accommodation, and to immediately cancel the stay. Under the same conditions,VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) can proceed at any time before the beginning of the stay, to the cancellation of the reservation, if he discovers that the accommodation is intended to accommodate minors under 18 years of age not accompanied by their legal administrators.
The parents or legal guardians of minors are responsible for any acts or accidents committed by the minor. They must establish a handwritten parental permit for each of the minors concerned.
ARTICLE 9 – ANIMALS
Domestic animals are accepted, except for Category 1 and 2 dogs defined as dangerous, on presentation of an anti-rabies certificate, and a certificate of fitness for detention in the case of categorised dogs. The authorisation is effective in a majority of our accommodations, taking into account the packages available from each accommodation or on the website and payable on site. Pets are allowed, kept on a leash, in common areas, but are prohibited in the vicinity of swimming pools. Our partners may not accept animals or practice their own prices. Information available directly from each accommodation.
ARTICLE 10 - INTERRUPTION OF DAYS / INTERRUPTION OF SPORTIVE ACTIVITY OR LEISURE
A premature departure or an interruption of sports or leisure activities reserved with VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud), cannot give rise to any reimbursement from the latter. However, if you have subscribed to the insurance contract proposed by VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespannedunordausud), you may, depending on the cause of the departure or interruption of activity duly justified and returning in compliance with the terms of the contract, be reimbursed pro rata temporis, from the day of your departure or the day of the interruption of the activity. With regard to the interruption of stay, you will only be eligible for reimbursement in proportion to the stay provided you have fully released the apartment or room.
ARTICLE 11 - AFTER SALE
You will have to notify any complaints during the stay in writing to the reception of the accommodation as soon as possible in writing or any other appropriate form to VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud) by registered mail with notice of receipt to VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud)- Customer Relations Service - 11, rue de Cambrai - 75947 Paris cedex 19, or by e-mail to sav@dunordausud.fr, to the sales agent, as well as to the organiser, accompanied by all supporting documents. We remind you that forgets of personal effects inside your accommodation cannot incur the responsibility of VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud).
Any complaint, after your stay, may be the subject of: A written declaration during the stay at the reception of the accommodation and addressed as soon as possible by registered mail with notice of receipt to VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) - Service Relations Clientèle - 11, rue de Cambrai - 75947 Paris cedex 19 or by e-mail to the address: sav@dunordausud.fr; within two (2) months after the end of your stay. We would like to draw your attention to the fact that the more you delay in submitting your claims, the more we may experience difficulties in settling your claim in your best interests. Please specify, in your mail, the name of the person who booked the stay, the number of the reservation, the place and dates of your stay and the type of apartment or room reserved to facilitate the processing of your file. Similarly, we would like to thank you for attaching all supporting documents to your letter allowing us to limit the processing time of your complaint. We inform you that following a unsuccessful prior attempt to resolve the dispute with our Customer Relations department formalized in writing, you have the possibility to resort to a mediation procedure by seizing the Ombudsman for Tourism and Travel whose contact details are as follows: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17 - http://mtv.travel.
In accordance with the order of December 20, 2017, the organiser or retailer must provide assistance if the traveller is in difficulty. You can request by sending an email to sav@dunordausud.fr or by sending an email to the Customer Relations Service (address provided above):
access to your personal data,
rectification, erasure of your personal data (right to forget), limitation of the processing of your personal data or the right to object to the processing of your personal data
the right to data portability, on grounds relating to your particular situation, to oppose the processing of your data, to withdraw your consent to the use of optional data at any time, to define guidelines for the retention, erasure and communication of your personal data after your death and to oppose the use of the telephone by registering with the BLOCTEL list.
the right to lodge a complaint with the CNIL or the Authority of Control of your place of residence.
For any application, valid proof of identity must be sent by mail for security reasons and a copy of the communication received in order to facilitate the processing of your application. For more information on the data protection policy of VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud), and the processing of your data, please visit our website www.maeva.com or request an electronic version by email.
Article 12 - VALIDITY OF GENERAL CONDITIONS FOR SALE
The reservation of one of our stays on all channels (call center, online reservation, reservation at the reception of our establishments) implies the acceptance of our general and special conditions of sale. The applicable conditions are those of the date of booking (including booking, payment, modification and cancellation). For the applicable conditions please contact us at sav@dunordausud.fr. The transfer to a third party of your reservation implies that you inform us at least seven (7) days in advance of the identity of the third party concerned and the acceptance by that third party of these conditions. Failing this, he may be denied access to his accommodation. We present a general description and apartment photos for information. Given the diversity of the range of VACANSOLEIL/ FRANCE DU NORD AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespannedunordausud), there are some differences in the configuration and decoration of certain dwellings. We present on our catalogue and website a general description of our apartments, examples of cuttings, photographs and virtual tours given for information purposes. For more details, please contact us.
All information concerning the sports and leisure activities of the resorts and their surroundings is sent to us by the tourist offices and is provided for your information. They cannot incur our responsibility if one of them no longer exists during your stay. For further information on the life of these stations, please contact their respective offices. As our catalogue is printed long in advance, check with your residence to find out the dates of opening, the sports equipment (nature and quantity), the activities or services offered by the Residence and who have determined your choice on it. In addition, work undertaken either by individuals or by public authorities that could hinder our customers in stations or localities cannot be opposed to us.
ARTICLE 13 - LIABILITY – REQUIREMENTS
We would like to bring to your knowledge the fact that the rental in Residence of Tourism is not part of the responsibility of the hoteliers. Consequently, the liability of VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) or of any other company of which VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) ensures the distribution cannot be engaged in the event of loss, theft or deterioration of personal effects in its Residences, both in apartments and in car parks or common premises (local skis).
We would like to bring to your knowledge the fact that renting in hotels is part of the responsibility of hoteliers laid down by the French Civil Code. Consequently, in the event of loss, theft or deterioration of personal effects in both housing and common (bicycle) parking spaces or premises, the hotelier's liability will only be incurred within the limits laid down by law.
The requirement for the sums due in respect of services sold by VACANSOLEIL/ FRANCE DU NORTH AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) does not fall within the scope of the hotel prescription (Article 2272 of the Civil Code). As an exception to Article 2244 of the Civil Code, the sending of a registered mail by VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespannedunordausud) to any debtor client shall interrupt the applicable prescription in such matters.
In the case of a combination of travel services, the one offered to you is a package within the meaning of Directive (EU) 2015/2032 and Article L.211-2 II of the Tourism Code. You will benefit from all the rights granted by the European Union applicable to packages as transposed into the Tourism Code. VACANSOLEIL/ FRANCE DU NORTH AU SOUTH (marks maeva.com / lafrancedunordausud / leskidunordausud / lespanedunordausud) will be entirely responsible for the proper execution of the package as a whole. In addition, as required by law,VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) has protection in order to refund your payments and if the transport is included in the package, to ensure your repatriation in case VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) becomes insolvent.
For more information on essential rights under Directive (EU) 2015/2032, please visit our website www.maeva.com.
ARTICLE 14 – INSURANCE
14.1. General
For you, we have entered into a contract with an insurance company with various guarantees. This insurance takes effect:
1) for the " Cancellation " guarantee: the day after payment of the premium at 00:00;
2) for the " Assistance to the Traveller " guarantee: as soon as the Insured has left the place of Departure of the Travel (maximum 24 hours before the date of Departure indicated in the Special Conditions and, at the earliest, after payment of the premium);
3) for all other guarantees: 0h00 on the day of departure indicated in the Special Conditions, and at the earliest after payment of the premium.
Attention: Persons domiciled in Europe are insured under this contract. Included are the territories of the Member States of the European Union, located in geographical Europe, as well as the following territories and countries: Guadeloupe, Guyana, Martinique, Mayotte, Réunion, Saint Barthélemy, Liechtenstein, Principalitys of Monaco and Andorra, Saint Martin, Switzerland, Vatican. The Azores and Madeira are not part of this definition.
Procedure for reviewing claims: The insurance company has established a procedure for processing claims relating to the insurance contract. This procedure can be found in the Administrative Provisions of the General Conditions of the Insurance Contract which you can download from www.maeva.com.
14.2. Right of waiver
You have the right to waive this contract for a period of 30 days (schedule) from the date of its conclusion, without charge or penalty. However, if you receive one or more insurance premiums that are offered to you, so that you do not have to pay a premium for one or more months at the beginning of the contract, this period is limited to the payment of all or part of the first premium.
The exercise of the right of waiver is subject to the following four conditions:
1° You have entered into this contract for non-professional purposes;
2° This contract complements the purchase of goods or services sold by a supplier;
3° The contract you wish to waive is not fully executed;
4° You have not declared any claims under this contract.
In this situation, you can exercise your right to waive this contract by letter or any other durable medium addressed to the guarantor of the contract. The insurer is required to refund the premium paid to you within 30 days of your waiver.
In addition, in order to avoid a combination of insurance, you are invited to check that you are not already a beneficiary of a guarantee covering one of the risks guaranteed by the contract you have subscribed to.
Attention The right of waiver does not apply to travel or baggage insurance policies or similar short-term insurance policies of less than one month (L.112-2-1-II-3° of the Insurance Code).
Model Letter of Waiver:
"I, the undersigned, (Name, First Name and Address), declare that I renounce my membership no.xxx. Done the XXXX to XXX (Date and Place), Signature".
When exercising your option of waiver, the Insurer is required to repay, if any, the amount of the premium paid within 30 days of the date of exercise of the right of waiver. However, the entire premium remains due to the Insurer if you exercise your right of waiver while a claim involving the guarantee of the contract occurred during the 30-day waiver period.
Further information:
A waiver letter, a model of which is proposed to you for the exercise of this right, must be sent by letter or any other durable medium by mail to NEAT 117 quai de Bacalan 33300 BORDEAUX or by e-mail to support@neat.eu.
Consequences of waiver:
The exercise of the right of waiver within the time limit set out in the box above entails the termination of the contract from the date of receipt of the letter or any other durable medium. Once you are aware of a claim involving the guarantee of the contract, you can no longer exercise this right of waiver. The entire premium or contribution remains due to the insurance company if you exercise your right of waiver while a claim involving the guarantee of the contract during the 30-day waiver period.
ARTICLE 15 - RULES OF PROCEDURE
In order to facilitate the life of your holiday, a by-law is displayed in every mobile home, apartment, bedroom, cottage, house and/or reception of the establishment; We thank you for getting to know and respecting it.
ARTICLE 16 - PERSONAL DATA
VACANSOLEIL/ FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) as controller for the processing of personal data for the implementation and execution of the contract or pre-contractual measures at your request, for other purposes with the prior consent of the Customer, in view of the need to satisfy the legitimate interests of the entities concerned.
(i) As part of the performance of the contract or the taking of pre-contractual measures at the request of the data subject, these data are collected and processed for the purpose of managing your stay (including booking, tracking, payment, satisfaction assessment and information):
(ii) As part of your consent, personal data about him or her are collected and processed for the purpose of transmitting information about our products, services and promotional offers, making games contests of entities and/or brands of the Pierre & Vacances Center Parks Group. Are considered as entities and/or brands of the Pierre & Vacances Center Group Parks: PIERRE & Vacances, PIERRE & Vacances PREMIUM, MAEVA.COM, MAEVA, VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH, LE SKI DU NORTH AU SOUTH, L' SPAIN DU NORTH AU SOUTH, APARTHOTEL ADAGIO, APARTHOTEL ADAGIO ACCESS, CENTER PARCS, SUNPARKS, PIERRE & VACANCES COUNCIL IMMOBILIER AND SENIORIALS.
Data may also be transferred to partners where appropriate. Withdrawal of consent to treatment is possible at any time. Mandatory data are indicated by an asterisk.
The information indicated as mandatory condition (i) the subscription and execution of the contract between you and VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) or (ii) the provision of personalized information in order to prepare the future contract. Failure to submit optional information will not affect the delivery of promised services or responses to requests for information, although it may limit its relevance.
The data collected are intended for VACANSOLEIL/ FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespannedunordausud), as controller, as well as for the entity responsible for issuing the subscribed service and any subcontractors, if any. The entities of the Pierre & Vacances Center Parcs Group and its subcontractors implement technical and organisational measures to ensure data security and protection.
The entity(s) of the Groupe Pierre & Vacances Center Parcs party(s) to the processing keeps personal data in a secure environment for the duration necessary for the taking of pre-contractual measures or for the performance of the contract and then archived in accordance with the legal provisions in force. Data relating to prospecting operations shall be deleted within the legal time limits of the limitation after the performance of the performance or collection of your consent as the case may be.
For more information on the Pierre & Vacances Center Parks Group's data protection policy and the processing of your data, please visit our website www.maeva.com or request an electronic version by email.
Article 17
In order to improve the quality of our customer reception, we inform you that your telephone calls, together with our employees, will be subject to registration.
VACANSOLEIL/LA FRANCE DU NORTH AU SOUTH (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) - Société par actions simplifié à associée unique au capital de 40.000€ - Reg. office : L'Artois - Espace Pont de Flanders - 11 rue de Cambrai - 75947 PARIS CEDEX 19 - 483 315 362 R.C.S. PARIS - SIRET 48331536200044 - Registration in the register of travel and subsistence operators - IM075120173 - N Intra-Community VAT identification: FR 89 483 315 362; Financial guarantee : APST Association Professionnel de Solidarité du Tourisme - 15, AVENUE CARNOT - 75017 PARIS - Professional civil responsibility : RSA, Building PACIFIC, 11-13 Cours Valmy - 92977 PARIS LA DEFENSE
